Frequently Asked Questions

Find quick answers to common questions about our service

🚀 Getting Started

Q: How do I download a video from OK.ru?

A: It's simple! Just follow these steps:

  1. Copy the OK.ru video URL from your browser
  2. Paste it into the input field on our homepage
  3. Click the "Download Video" button
  4. Choose your preferred quality and click download

Q: Do I need to create an account or register?

A: No! Our service is completely free and doesn't require any registration. You can start downloading videos immediately.

Q: Is there a limit to how many videos I can download?

A: We don't impose strict limits on downloads, but we ask users to be reasonable. Excessive automated downloading may be restricted to ensure service availability for all users.

🔧 Technical Questions

Q: What video qualities are available for download?

A: We provide videos in the same qualities available on OK.ru, which typically include:

  • HD (720p, 1080p) - when available
  • Standard Definition (480p, 360p)
  • Mobile quality (240p)

The available qualities depend on what the original uploader provided.

Q: Which browsers are supported?

A: Our service works with all modern browsers including:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Opera

Q: Can I use this service on mobile devices?

A: Yes! Our website is fully responsive and works perfectly on smartphones and tablets. No app installation is required.

Q: Do I need to install any software?

A: No software installation is required. Everything works directly in your web browser.

🛠️ Troubleshooting

Q: The video won't download. What should I do?

A: Try these troubleshooting steps:

  1. Check that the OK.ru URL is correct and complete
  2. Make sure the video is publicly accessible (not private)
  3. Try refreshing the page and attempting again
  4. Clear your browser cache and cookies
  5. Try using a different browser

Q: I'm getting an error message. What does it mean?

A: Common error messages and solutions:

  • "Invalid URL": Make sure you're using a valid OK.ru video link
  • "Video not found": The video may have been deleted or made private
  • "Processing failed": Try again in a few minutes; the issue is usually temporary
  • "Quality not available": Try selecting a different video quality

Q: The download is very slow. How can I speed it up?

A: Download speed depends on several factors:

  • Your internet connection speed
  • Server load at the time of download
  • Video file size and quality
  • Geographic location

Try downloading during off-peak hours or selecting a lower quality for faster downloads.

Q: The video quality is poor. Can I get better quality?

A: Video quality depends on the original upload. We provide the same qualities available on OK.ru. If only low quality is available, that's what was originally uploaded.

📱 Device-Specific Questions

Q: How do I download videos on iPhone/iPad?

A: On iOS devices:

  1. Use Safari browser for best compatibility
  2. Paste the OK.ru URL and process the video
  3. Tap and hold the download link
  4. Select "Download Linked File" or "Save to Files"

Q: How do I download videos on Android?

A: On Android devices:

  1. Use Chrome or your preferred browser
  2. Process the video URL as usual
  3. Tap the download link
  4. The video will be saved to your Downloads folder

Q: Where are downloaded videos saved?

A: Downloaded videos are typically saved to:

  • Windows: Downloads folder or Desktop
  • Mac: Downloads folder
  • Android: Downloads folder
  • iOS: Files app or Photos (depending on method used)

⚖️ Legal and Safety

Q: Is it legal to download videos from OK.ru?

A: The legality depends on several factors:

  • Whether you have permission to download the content
  • The copyright status of the video
  • Your intended use of the downloaded content
  • Local laws in your jurisdiction

We recommend only downloading content you have the right to access and use.

Q: Is my personal information safe?

A: Yes! We prioritize your privacy:

  • We don't store your video URLs permanently
  • No personal information is required to use our service
  • We don't track your download history
  • All connections are secured with SSL encryption

Read our Privacy Policy for complete details.

Q: Can I download copyrighted content?

A: You should only download content that you have the legal right to access. This includes:

  • Content you created yourself
  • Content with explicit permission from the creator
  • Content in the public domain
  • Content covered by fair use (varies by jurisdiction)

💰 Service and Pricing

Q: Is OKVideoGrab really free?

A: Yes, our service is completely free! There are no hidden fees, subscriptions, or premium tiers. We believe video downloading should be accessible to everyone.

Q: How do you make money if the service is free?

A: We may display non-intrusive advertisements to cover our operating costs. We're committed to keeping the service free while maintaining quality and reliability.

Q: Will you ever charge for this service?

A: We're committed to keeping our core video downloading service free. If we ever introduce premium features, the basic service will remain free for all users.

🔄 Updates and Changes

Q: What happens if OK.ru changes their platform?

A: We continuously monitor OK.ru for changes and update our service accordingly. Occasionally, there may be brief periods where the service is affected by platform changes, but we work quickly to restore functionality.

Q: How often do you update the service?

A: We update our service regularly to:

  • Maintain compatibility with OK.ru
  • Fix bugs and improve performance
  • Add new features based on user feedback
  • Enhance security and privacy protection

📞 Still Need Help?

If you couldn't find the answer to your question here, we're here to help!

Contact Options:

When contacting support, please include:

  • The OK.ru video URL you're trying to download
  • Your browser and operating system
  • A description of the problem
  • Any error messages you received

We typically respond within 24 hours during business days.

💡 Tips for Best Experience

  • Use the latest browser version for best compatibility
  • Check your internet connection if downloads are slow
  • Try different qualities if one doesn't work
  • Bookmark our site for easy access
  • Clear browser cache if you experience issues
  • Disable ad blockers if the service doesn't work properly