Contact Us

We're here to help! Get in touch with our team

Get Support

Having trouble with our service? Need help downloading a video? Our support team is ready to assist you with any questions or issues you might have.

📧 Email Support

For general inquiries, technical support, or feedback:

Email: support@okvidegrab.com

We typically respond within 24 hours during business days.

Common Reasons to Contact Us

  • Technical Issues: Video not downloading, error messages, or site problems
  • Feature Requests: Suggestions for new features or improvements
  • Bug Reports: Found a bug? Let us know so we can fix it
  • General Questions: How to use our service or questions about video downloading
  • Business Inquiries: Partnership opportunities or business-related questions
  • Legal Matters: Copyright concerns or legal questions

Before You Contact Us

To help us assist you better, please check our FAQ page first. Many common questions are answered there, and you might find a quick solution to your problem.

If you're experiencing technical issues, please include the following information in your message:

  • The OK.ru video URL you're trying to download
  • Your browser type and version
  • Your operating system
  • A description of the problem or error message
  • Screenshots if applicable

Response Times

We strive to provide excellent customer service and respond to all inquiries as quickly as possible:

  • Technical Support: Within 24 hours
  • General Inquiries: Within 48 hours
  • Business Inquiries: Within 72 hours
  • Legal Matters: Within 5 business days

Please note that response times may be longer during weekends and holidays.

Feedback & Suggestions

We value your feedback! Your suggestions help us improve our service and add new features that matter to our users. Whether you have ideas for new functionality, design improvements, or general feedback about your experience, we'd love to hear from you.

Send your feedback to: feedback@okvidegrab.com

Business Inquiries

For partnership opportunities, advertising inquiries, or other business-related matters, please contact us at:

Business Email: business@okvidegrab.com

Legal & Copyright

For legal matters, copyright concerns, or DMCA takedown requests, please contact:

Legal Email: legal@okvidegrab.com

Please include all relevant information and documentation with your legal inquiries.

Social Media

Stay updated with the latest news and updates:

  • Follow us for service updates and tips
  • Get notified about new features
  • Join our community of users

Social media links will be added soon!

Office Hours

Our support team operates during the following hours:

  • Monday - Friday: 9:00 AM - 6:00 PM (UTC)
  • Saturday: 10:00 AM - 4:00 PM (UTC)
  • Sunday: Closed

While our website is available 24/7, email responses during off-hours will be handled on the next business day.

Thank You

Thank you for using OKVideoGrab! We appreciate your trust in our service and look forward to helping you with all your video downloading needs.

Your satisfaction is our priority, and we're committed to providing you with the best possible experience.